Self Exclusion
A break can be taken from 24 hours to 30 days
ban21 Help FAQ: 4 quick answers
Limit Controls
Time, account access, and active sessions stay separate
Help
Direct questions can be sent to the Help Team
App and APK
The same policy applies to App and APK
ban21 Guide: Self-exclusion rules
Getting started is easy in this ban21 Guide; it explains setting limits and breaks in 3 steps
24-hour break
If you want to stop suddenly, take a short break; login is closed immediately
7-day limit
Access can be blocked for a week to break the routine
30-day break
If you want a long break, take these settings; later you'll return by your own choice
Risk controls and limit settings
When limits are active, there is no extra pressure on the account; many users in Dhaka use this option to reduce nighttime usage
Hours per day
Set how many minutes you can log in per day
Access blocked
If needed, all access can be temporarily stopped
Account controls
Once set, notifications and alerts are clearly shown
Personal decision
To change settings, you must first end the break
Common issues and solutions
Some questions come up repeatedly; the three answers below are the most useful
Login not working
First check if Self Exclusion is active, then go to ban21 Login Help
bKash, Nagad, Rocket
For local payment questions, the support team handles them separately; in Dhaka this is quickly available
Direct help
Go to the Help page and send a message; one clear question is enough
ban21 Help FAQ: 5 Questions
How long is Self Exclusion available?
There are options of 24 hours, 7 days, and 30 days; the limit starts when settings are changed
Can limits and Self Exclusion be kept together?
Yes, both can be kept; this makes risk controls clearer
What to write to the Support
Account status, time, and the issue you're seeing; a one-line message is enough
Is help from Dhaka readily available?
Yes, local questions are usually addressed quickly; information related to bKash, Nagad, Rocket is also available
Are the same settings in ban21 App and ban21 APK?
Yes, whatever you set on the same account will appear the same in both